Refund policy

DIGITAL PRODUCTS: (SEE BELOW FOR PHYSICAL PRODUCTS)

Digital Product Return and Refund Policy

Because our products are delivered digitally and cannot be physically returned, all sales of digital products are generally considered final once the product has been accessed, downloaded, or delivered.

Refund Eligibility

A refund may be considered in the following circumstances:

  • You were charged more than once for the same product.
  • You received the wrong digital product.
  • The product file is defective, corrupted, or cannot be accessed, and we are unable to provide a working replacement.
  • The product was materially different from its description at the time of purchase.

Refund requests based on personal preference, change of mind, failure to review the product description, or incompatibility with software or equipment not listed as supported are generally not eligible for a refund.

Technical Issues

If you experience difficulty downloading, opening, or using a digital product, please contact us at thebeebeacon@gmail.com before requesting a refund. We will make reasonable efforts to provide technical assistance, replacement files, or an alternative delivery method.

Customers are responsible for confirming that they have the appropriate software, hardware, internet access, and technical capability needed to use the product before purchasing.

Refund Request Deadline

Eligible refund requests must be submitted within 30 calendar days of purchase.

Please include:

  • Your name
  • Order number
  • Product purchased
  • Date of purchase
  • A detailed description of the issue
  • Screenshots or other supporting information, when applicable

Requests may be submitted to thebeebeacon@gmail.com.

Refund Processing

Approved refunds will be issued to the original payment method. Processing times may vary depending on the payment provider or financial institution.

Unauthorized Sharing and License Violations

Refunds will not be issued when there is evidence that a digital product has been copied, shared, distributed, resold, reproduced, or used in violation of its license terms.

Receiving a refund does not grant permission to retain, use, reproduce, or distribute the refunded product. Upon receiving a refund, the customer must delete all downloaded and stored copies of the product.

Order Cancellations

Orders may be canceled only if the digital product has not yet been delivered, downloaded, accessed, or made available to the customer. Because many digital products are delivered automatically, cancellation may not be possible after payment is completed.

Exceptions Required by Law

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer-protection laws.

Policy Changes

We reserve the right to update or modify this policy at any time. The policy in effect on the date of purchase will generally apply to that transaction.

Last updated: July 10, 2026

 

PHYISCAL PRODUCTS:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at thebeebeacon@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at thebeebeacon@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thebeebeacon@gmail.com.